Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

For paintings, delivery is free within the United Kingdom. For prints and other products, delivery is free worldwide. Sales of prints and other products are completed on Etsy.

Which payment methods are accepted in the Online Shop?

Paintings are sold via PayPal while prints and other products are sold via Etsy. Even if you do not have a PayPal account, you can use your credit or debit cards for direct purchases – this process is secured and managed by PayPal.

How long will delivery take?

For commissioned art, average production period is 4-6weeks.

For portfolio paintings, delivery time is 7-10 days

For prints and other products, as these are produced to order, production period is 4-6 weeks.

Notice: Due to COVID-19, delivery times might be longer. This is product dependent.

How secure is shopping in the Online Shop? Is my data protected?

Purchasing of art on gulgunaydogar.com is secured via PayPal, where standard paypal terms and conditions apply, where you can demand a refund in case of issues.

Purchasing of prints and other products via Etsy complies with Etsy terms and conditions which also enable streamlined dispute process and refunds

We follow strict GDPR rules with regards to managing private data of registered art lovers. We do not collect nor store any payment card data as transactions are completed on PayPal.

What exactly happens after ordering?

If you have purchased a painting, we will arrange transport to the delivery address you provided, and inform you of a tracking number within 2 working days.

If you have completed a purchase on Etsy, you will be kept informed via etsy.co.uk on the delivery process

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Do I receive an invoice for my order?

Yes you do. All sales on gulgunaydogar.com are finalized by Studio LIA, a London-based company.

Why do you sell some products here and some on Etsy?

Our bespoke and automated production process for prints and other products is enabled via Etsy.

Wherever possible, we prefer selling art and products directly via gulgunaydogar.com as we believe that enables a closer relationship between the artist and art lovers, as it allows us to tailor the user experience in the best way to enable full immersion into the artwork of Gülgün Aydoğar.

Can I read your data privacy policy?

Yes, the link to our Privacy Policy is available in the web site footer.

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